Actionable Feedback Guidelines
At Gyfts, we believe in the power of community engagement and value the feedback of our users. This policy outlines our commitment to actively collecting, responding to, and incorporating feedback, ensuring transparency, and fostering a respectful, safe platform for all.
Collection of Feedback
- Multiple Channels
- Feedback is gathered through various channels, including direct emails, messaging, groups, forums, social media interactions, surveys, and feedback forms on the platform.
- User Reviews and Ratings
- Users are encouraged to review and rate their experiences with practitioners and services, providing honest and constructive feedback.
- Community Forums
- Forums and discussion groups serve as platforms for users to voice their opinions, share experiences, and provide suggestions.
Responding to Feedback
- Acknowledgment and Review:
- All feedback is acknowledged promptly, reviewed by our team, and categorized for appropriate action.
- Issue Resolution
- Specific concerns or issues raised by users are addressed with solutions or clarifications provided in a timely manner.
- User Engagement
- Regular updates on how feedback is being used to improve the platform are communicated to the community.
Public Engagement and Transparency:
- Open Dialogue
- Gyfts.io maintains open lines of communication with the public, encouraging ongoing dialogue and community participation.
- Transparency
- Decisions made based on user feedback, particularly those affecting platform policies or features, are communicated transparently to users.
Penalties and Account Management:
- Rating-Based Penalties
- Users are subject to automatic penalties after receiving three negative ratings from other members triggered by reports of violations.
- Content and Account Suspension
- Violations of platform guidelines may result in content suspension or account termination. This includes but is not limited to harassment, misinformation, and offensive content.
- Review Process
- A review process is in place for users who wish to appeal against penalties or account suspension. This process is fair, transparent, and timely.
- Ongoing Monitoring
- Continuous monitoring is conducted to ensure the platform remains a safe and respectful environment.
Prioritizing Feedback
- Community-Driven Improvements:
- User feedback plays a crucial role in shaping platform improvements and policy changes.
- Priority Consideration
- Feedback that significantly impacts user experience, safety, and platform integrity is given priority.
Note: The Actionable Feedback Policy Guideline of Gyfts is rooted in our commitment to community engagement, transparency, and continuous improvement. By valuing and acting upon the feedback of our users, we aim to create a holistic and nurturing environment that aligns with our mission to provide a platform for holistic, metaphysical, complementary, and alternative health services. This guideline may change without notice. Please check here for the latest updates.